Handing employee dismissals properly under Malaysian law

04 - dismissals

In this series, we have addressed the general employment law backdrop in Malaysia, legal issues when hiring employees, and how to ensure good employee management. This post will discuss the end of the employment life cycle — the termination of the employment contract, or dismissal.

Whether an employer is sacking someone on the spot, or terminating an employee’s employment contract by serving the contractually-agreed notice period, the employer must be able to show that the dismissal or termination was with just cause or excuse.

Direct dismissals and constructive dismissals

There are two basic branches of dismissals — direct dismissals and constructive dismissals.

A direct dismissal, as the name suggests, involves the more straightforward situation where an employer decides to end the employment relationship, and dismisses the employee, usually by way of a formal letter of termination.

As a base position, the courts allow employers a reasonable amount of space in which to make commercial decisions for their businesses, including the dismissal of employees. The courts would not interfere with a decision to directly dismiss an employee, unless it can be proven that the managerial power was not exercised in good faith (for example with an underlying element of victimisation or unfairness).

A constructive dismissal is less straightforward.

Unless an employment contract contains a variation clause which allows the employer to unilaterally vary the terms of employment (which is very rare), an employer cannot insist on changing the terms. An employer who insists on unilaterally changing the terms of employment is deemed to have breached the employment contract, and in fact in law would usually be deemed to have repudiated (or cancelled) the contract.

Even something like publicly harassing or humiliating an employee can give rise to a constructive dismissal.

The basic principle is that the employer’s conduct must be such that — whether through a single act or a series of acts — it can be concluded that the employer has shown an intention not to continue with the employment relationship. Practical examples include where an employer unilaterally decides to change the employee’s job functions, the place of employment, or demotes the employee, or has acted in a way which ‘freezes out’ the employee (eg not providing work tasks). The employment relationship must have broken down, fundamentally.

As a result, an employee would be entitled to regard the contract as having been terminated by the employer, and that he has been dismissed. Such a situation is what is called a constructive dismissal.

The constructive dismissal concept does not mean that employees can refuse to accept any changes in the employment terms. Again, we go back to the concept of fairness. An employer can resist a claim of constructive dismissal if it can be shown that the employer has acted reasonably in the circumstances, including discussing the proposed change with the employee, accepting constructive feedback, and showing that the changes are being proposed in good faith and in the best interests of the business.

As mentioned before, the law does not stop employers from making managerial decisions such as reorganising their workforce, as long as the reasons are genuine and undiscriminatory.

When can an employee be dismissed?

Obviously, in an ideal world, employers and employees would get along fine, and there would be no need to bring the employment relationship to an end. However, the reality is that an employee may have to be dismissed for a variety of reasons.

It is untrue that Malaysian employment law makes it impossible for an employer to dismiss an employee without having to pay damages for unfair dismissal.

The basic acceptable reasons for dismissing employees are misconduct (which has various shades), and poor work performance (which is self-explanatory).

The two basic elements of determining whether a dismissal is fair or not are that the employer must be able to show that the dismissal was substantively and procedurally fair.

Substantive fairness goes to the root of the decision, meaning that there must be a just reason which gave rise to the decision to dismiss the employee.

Procedural fairness, as the name suggests, looks at the practical implementation of the dismissal process. The latter element has often proven to be the more subjective one, and very much depends on the facts of each particular case.

Elements of a domestic inquiry

If an employee is suspected of having conducted a major misconduct, a procedurally fair dismissal may be expected to contain the following elements:

  • Firstly, the employee must be informed of the charges against him in writing.
  • He must then be allowed a reasonable amount of time to respond to those charges.
  • If he is suspended pending the inquiry, the employer must ensure that the inquiry takes place as soon as possible following the commencement of his suspension.
  • The inquiry must be conducted by persons who are not in direct contact with the employee as part of his job scope, and are not connected to the misconduct. Impartiality of the inquiry panel is key.
  • Witnesses may be allowed if relevant, depending on the nature of the charge.
  • The proceedings must be properly documented.
  • An important element is that the employer must not be seen to have pre-judged the matter, basically going through the inquiry as a matter of course in order to dismiss the employee.

The steps above are a general guide, and an employer must seek legal advice on the specific matter before making a decision on how to conduct the domestic inquiry. The inquiry process is very subjective, and involves concepts such as due inquiry and natural justice. The scope, conduct, and nature of the inquiries depend very much on the facts of each specific case.

In fact, in some cases it may be possible to have deemed to have been procedurally fair even without conducting the inquiry/hearing.

As a conclusion, Malaysian employment law seeks to balance the right of employees to be secure in their jobs/livelihoods, and the rights of employers to decide how to manage their businesses, including the hiring and firing of employees.

As long as an employer takes care, from the very beginning of the employment relationship right up to the end, to ensure that the employee is treated in an open and fair manner in good faith, the law is not unfairly weighted in favour of the employee.

This series of posts was originally published in The Edge Financial Weekly.

2 thoughts on “Handing employee dismissals properly under Malaysian law

  1. Irene Tan 1 March, 2022 / 5:19 pm

    A new employee came to work for just 4 hours and did not come back after lunch.
    He did not contact nor did he pick up the phone when we tried to contact him.
    He has signed the Letter of Offer.
    Do we need to pay him for the 4 hours work?

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